Hydra vs Salesforce: the one-platform answer for teams carrying Service Cloud + Sales Cloud + Agentforce add-ons

Who this comparison is for

You're a B2B SaaS founder or early-stage operator with 50 to 500 customers. Someone — maybe a VAR, maybe a well-meaning advisor, maybe your last VP of Sales — put you on Salesforce. You're running Service Cloud for support and Sales Cloud for pipeline, probably on Professional or Enterprise, probably with an admin you hired or a consultant on retainer, probably with Agentforce being pitched to you as the next must-have. Every month the Salesforce line on the invoice gets bigger, adoption in your actual team is lukewarm, and you're starting to wonder if you bought enterprise-weight tooling for a team that isn't enterprise-sized yet.

That's what this page is for.

If you're pre-seed with no tool sprawl yet, or you're a mid-market / enterprise team with a Salesforce-certified admin, a deep Apex codebase, and a procurement process that demands FedRAMP — this comparison isn't for you. Hydra is built for the consolidation-frustrated founder who's feeling Salesforce's weight, not a team with the org chart Salesforce was designed around.

Scope note: This page compares Hydra against Salesforce Service Cloud + Sales Cloud together — the two pieces of the Salesforce platform a B2B SaaS company would typically run side-by-side. Marketing Cloud, Commerce Cloud, Data Cloud, Industry Clouds, and MuleSoft are out of scope here.

What is Hydra?

Hydra is an AI-native support platform that bundles support, CRM, automation flows, analytics, and mini-apps on one universal object model. It's built for B2B SaaS companies that have outgrown single-purpose tools and don't want to stitch together four separate products to run customer operations.

What is Salesforce (Service Cloud + Sales Cloud)?

Salesforce is the world's largest CRM platform. Service Cloud is its customer-service product — case management, omnichannel routing, knowledge, AI-assisted agent tooling. Sales Cloud is its sales product — leads, opportunities, forecasting, activity capture. Both run on the Salesforce Platform and share a common Account/Contact data model, and at mid-to-upper editions they're purchased as separate product SKUs layered on top of that shared foundation. source, source

At the Starter Suite and Pro Suite editions ($25 and $100/user/mo), sales and service are bundled into a single all-in-one SKU. source At Enterprise and Unlimited — where most real-world Salesforce deployments land — Service Cloud and Sales Cloud are distinct product lines with their own admin surfaces, feature depth, and upgrade paths.

TL;DR

• Salesforce is the deepest, most extensible CRM platform on the market. AppExchange has more than 10,000 apps (13,000+ after the AgentExchange consolidation in April 2026). source Customization depth — Apex, Flows, Lightning Web Components, custom objects — has no real equivalent in the SaaS CRM market. If you need a certified admin job market for hiring, Hydra isn't that.
• Hydra is one product with one universal object model. Support conversations, contacts, accounts, opportunities, lifecycle events, automation flows, and mini-apps live on the same schema — no cross-product configuration, no separate admin surfaces, no enablement toggles to flip per user.
• At the editions our ICP actually lands on (Enterprise), Service Cloud and Sales Cloud are separate product lines with different feature depths, different admin interfaces, and different learning curves — even though they run on the same platform and share Account/Contact records. At Hydra, support and CRM are the same product.
• AI on Salesforce is Agentforce, priced via Flex Credits ($500 per 100k credits, ~$0.10/standard action at a 10k-token ceiling) or $2/conversation, or $125–$150/user/mo for Agentforce for Service layered on top of your base license. source, source AI on Hydra is the configuration layer — an onboarding interview synthesizes a context brief that's injected into every Claude call in-product, shaping the bot, flows, mini-apps, and reports from day one.
• Headline price math: Service Cloud Enterprise ($165/user/mo annual) + Sales Cloud Enterprise ($175/user/mo annual) × 5 seats + Agentforce Flex Credits ($500 minimum) runs roughly $2,200/month for a 5-seat team with light Agentforce usage. source Hydra Growth is $149/month flat with support, CRM, flows, mini-apps, and AI included. (Price is a proof point, not the reason to switch.)
• Verdict: If you need AppExchange depth, an admin hiring market, Apex-level customization, or FedRAMP/HIPAA out of the box — stay on Salesforce. If you're a 50-500-customer B2B SaaS team carrying Salesforce weight you don't have the org chart to support, Hydra is built for exactly that.

Side-by-side: features

Feature	Hydra	Salesforce (Service Cloud + Sales Cloud)
AI support bot	Yes — three-layer governance (persona / behaviors / directives compiled to Anthropic tools)	Yes — Agentforce for Service, $125/user/mo or via Flex Credits / Conversations source
Agent inbox / case management	Yes	Yes — Service Cloud core; full feature depth at Enterprise ($165/user/mo) and up source
CRM (accounts, opportunities, lifecycle events)	Yes — native, same object graph as support	Yes — Sales Cloud; full opportunity/forecasting depth at Enterprise ($175/user/mo) and up source
Unified object model across support + CRM	Yes — one schema, no toggles	Partial — Account and Contact are shared on the Salesforce Platform, but Service Cloud and Sales Cloud are separate product lines with separate admin surfaces and feature depths at Enterprise+ editions source
Automation / workflow flows	Yes — chat-designed with Fix-and-Re-test	Yes — Flow Builder (declarative) and Apex (code); deep and mature, with a real learning curve source
Help center / knowledge	Yes — hosted help center, shared knowledge source across bots	Yes — Service Cloud Knowledge; available Enterprise ($165/user/mo) and up source
Mini-apps / custom UI seeded from onboarding	Yes — seeded from the user's described business on day one	Yes — Lightning Web Components and custom Lightning pages, built by an admin or developer. No AI-synthesized workspace seeding.
API / webhooks	Yes — Scale tier ($399/mo)	Yes — robust REST/SOAP/Bulk/Streaming APIs on Enterprise and up source
AI-native onboarding / configuration	Yes — onboarding interview synthesizes a context brief injected into every in-product Claude call	No equivalent — Agentforce sits on top of a traditional Salesforce setup flow (admin configures objects, page layouts, flows, permission sets, then layers Agentforce)
Native MCP server (external clients can point at your workspace)	Yes — live as of 2026-04-23; exposes the unified support + CRM + flows + mini-apps object graph through one schema, tenant-scoped via API keys	Yes — Salesforce Hosted MCP Servers (GA at TrailblazerDX 2026) expose Salesforce data incl. Service Cloud cases via a standards-based MCP endpoint callable from Claude Desktop, Claude Code, and Cursor. Separate DX MCP Server remains a developer-tooling track (deploy code, scratch orgs, tests). source, source
App / integration marketplace	Growing — core integrations shipping; depth is a roadmap priority	10,000+ apps on AppExchange; 13,000+ apps/agents/integrations on the unified AgentExchange as of April 2026 source
Certified admin / partner network	No equivalent — solo founder support today	Massive — hundreds of SIs, thousands of certified admins and developers, Trailhead training source
Enterprise compliance (FedRAMP, HIPAA, SOC, GDPR)	Basic posture; enterprise certifications on roadmap	Full — FedRAMP Moderate, HIPAA, SOC 1/2 Type II, GDPR, ISO 27001, HITRUST, IRAP across core Salesforce services source
Bundled vs separate purchases	Bundled (support + CRM + flows + mini-apps + analytics + bot in one tier)	Bundled at Starter Suite ($25/user/mo) and Pro Suite ($100/user/mo); separate product SKUs at Enterprise ($165 Service / $175 Sales) and Unlimited ($330 Service / $350 Sales), with Agentforce as an additional add-on source
Time-to-first-value	Onboarding interview → working workspace (bot, flows, mini-apps, reports) seeded immediately	Per G2 reviews, Service Cloud rollout runs roughly one month (small-business, limited scope) to 6–12 months (enterprise with multi-cloud + integrations) — data migration, object modeling, page layouts, permission sets, flow configuration, training source

Side-by-side: pricing

Here's what a 5-seat B2B SaaS team would pay on each side for a comparable feature set — support case management, CRM (accounts + opportunities), automation, AI agent. I'm using Enterprise editions because that's where B2B SaaS companies past ~100 customers typically land once Salesforce is rolled out by an admin or VAR. Starter Suite bundles everything at $25/user/mo but caps on custom-object depth, advanced forecasting, and automation limits that Enterprise-stage teams hit fast.

Line item	Hydra	Salesforce
Base Service Cloud license (5 seats)	Included — Growth tier, flat $149/mo (up to 10 seats, support + CRM + flows)	Service Cloud Enterprise — $165/user/mo annual × 5 = $825/mo source
Base Sales Cloud license (5 seats)	Included — same object graph, same product	Sales Cloud Enterprise — $175/user/mo annual × 5 = $875/mo source
AI agent (customer-facing)	Included — up to 5K bot conversations/mo on Growth	Agentforce Flex Credits — minimum $500/mo for 100k credits, ~$0.10/standard action (10k-token ceiling); voice actions ~$0.15. Or $2/conversation on the Conversations model. Or Agentforce for Service at $125–$150/user/mo × 5 = $625–$750/mo. source, source
Implementation / admin	Hydra onboarding interview seeds the workspace	SI/partner implementation commonly cited at 1x–3x first-year license spend by Salesforce implementation partners; consulting rates $150–$250/hr; ongoing admin (in-house or fractional). source, source
Monthly total (5-seat team, Enterprise editions, light Agentforce)	$149/mo	~$2,200/mo (licenses only, Flex Credits minimum, no SI/admin cost included)

A few notes on reading this table:

• Starter Suite and Pro Suite flatten the license math. At $25/user/mo (Starter) or $100/user/mo (Pro), Salesforce bundles sales + service + marketing + commerce into a single SKU. source A 5-seat team on Starter Suite is $125/mo — genuinely competitive with Hydra on price. The trade-off: Starter and Pro cap on custom-object count, advanced forecasting, opportunity splits, approval processes, Apex, and the broader Platform surface. Teams at our ICP's stage typically outgrow the cap and get pushed up to Enterprise within 12-18 months.
• Agentforce pricing has changed multiple times since September 2024 — initial rollout was $2/conversation, then Flex Credits launched in mid-2025 at $500/100k credits (~$0.10/standard action), and a per-user tier exists at $125/user/mo for Agentforce for Service on top of an eligible base license. source, source Flex Credits and Conversations can't coexist in the same org.
• Implementation cost is real and rarely in the headline number. A typical mid-market Service Cloud + Sales Cloud rollout runs months and involves an SI or VAR partner. Implementation partners commonly cite 1x–3x first-year license spend for a real rollout, with consulting rates at $150–$250/hr. source, source
• Hydra tiers are locked: Starter $49 / Growth $149 / Scale $399. 14-day trial, card up front, auto-charges Growth on day 15. 30-day money-back guarantee. No permanent free tier.

Price is the proof point, not the pitch. The real question is whether you want one object graph and one admin surface, or two product lines plus an AI add-on plus an implementation partner.

Where Hydra wins

One universal object model, one admin surface.

How is Hydra's object model different from Salesforce's? Salesforce's Sales Cloud and Service Cloud run on the same platform and share Account and Contact records, but at Enterprise editions they're separate product lines — separate admin surfaces for service case configuration vs. sales opportunity configuration, separate permission sets, separate feature-release cadences, and an enablement toggle that marks a user as a "Service Cloud User" or not. source On Hydra, support conversations, contacts, accounts, opportunities, lifecycle events, automation flows, and mini-apps share one schema configured in one place. There's no "is this a Sales user or a Service user" decision, no separate admin learning curve for each product line, no cross-product configuration lag. One object graph, one admin surface, one product.

That's the structural difference that matters for a 5-20 person team. Salesforce is built for org charts where the VP of Sales and the VP of Service sign separate contracts and run their own admins. Hydra is built for the founder-operator shape.

AI-native configuration, not AI-bolted-on-a-dashboard. Agentforce is a serious AI product — well-priced per action once you're at scale, well-integrated into Salesforce's existing automation primitives. But "on top" is the operative phrase. An admin still configures Salesforce the traditional way first — objects, page layouts, flows, permission sets, knowledge articles — and then layers Agentforce on top. On Hydra, the AI is the configuration layer. The onboarding interview synthesizes a context brief about your business, and that brief is injected into every Claude call in-product. It seeds your bot's persona, your flow suggestions, your mini-apps, and your analytics views on day one. Fix-and-Re-test lets you edit a flow by describing what you want in chat. The difference isn't "both products have AI." The difference is what AI does — for Salesforce it executes actions, for Hydra it builds the workspace.

Bundled capability as a buying decision at the edition our ICP actually runs. At Starter Suite, Salesforce genuinely bundles sales + service for $25/user/mo. Good price, real product. At the Enterprise editions most B2B SaaS teams actually end up on once they outgrow Starter, you're paying for Service Cloud and Sales Cloud as separately-priced product SKUs, plus Agentforce as an additional layer, plus typically an SI or admin to tie it together. Hydra is one tier. If your team is 5-20 people and one of them is a founder whose job is shipping product, the weight of running Salesforce at Enterprise — admin hires, AppExchange app selection, release training — is the real cost, not the license number.

Honest about the edges. Hydra is newer. I don't have 10,000 AppExchange apps. I don't have a certified-admin hiring market. I don't have FedRAMP authorization. If those things matter more than consolidation and founder-shape tooling, Salesforce is the better buy. I'd rather say that up front than let you find out after you've migrated.

Where Salesforce wins

Salesforce is the category-defining CRM for good reason. Treating it as anything less is a credibility-killer, and the parts where Salesforce beats Hydra today are real and structural.

AppExchange and partner ecosystem. More than 10,000 Salesforce apps on AppExchange, consolidated into the unified AgentExchange marketplace of 13,000+ apps, agents, and integrations as of April 2026, spanning Slack apps, industry-specific vertical tooling, Agentforce agents, sub-agents, tools, and MCP servers. source If your business depends on a specific vertical app — healthcare claims management, construction project tooling, a tax-software integration — that app probably exists on AppExchange and definitely doesn't exist for Hydra yet. Hydra is not going to out-app-marketplace Salesforce. Ever.

Certified admin and consultant hiring market. You can hire a Salesforce admin on LinkedIn in a week. You can find a Salesforce-certified consultant in your city. Trailhead is a free training program that produces thousands of certified developers and admins per quarter. If you're building a team that needs an ops role you plan to fill with someone who already has CRM chops, Salesforce has a hiring market Hydra does not have and won't have for years. Be direct with yourself about whether that matters to your hiring plan.

Customization depth: Apex, Flows, Lightning Web Components, custom objects. Salesforce's Platform lets you build genuinely custom applications on top of the CRM — enterprise-grade business logic in Apex, rich UIs in Lightning Web Components, unlimited custom objects, approval processes, complex permission models. Hydra's automation model is different — chat-designed flows and onboarding-seeded mini-apps, not a general-purpose app platform. If you need to build a 20-user approval workflow with three levels of escalation, dynamic approvers, and custom business logic, Salesforce does that and Hydra doesn't.

Enterprise compliance and scale. FedRAMP Moderate, HIPAA BAA, SOC 1/2 Type II, GDPR, ISO 27001, HITRUST, IRAP, industry clouds, sandboxes, audit logs, multi-environment deployment pipelines. source If you're selling to regulated industries or filling out Fortune 1000 security questionnaires, Salesforce has filled-in answers Hydra doesn't match today.

Analytics and reporting depth. Reports, dashboards, Tableau integration, Einstein Analytics / CRM Analytics, Data Cloud. For scaled ops teams that run the business off CRM data, Salesforce's analytics stack is deep and mature. Hydra's analytics are seeded from the onboarding context and solid for the ICP we target — but they're not Tableau-on-CRM-data.

Brand and procurement familiarity. Procurement, security, and finance teams know Salesforce. Adding a new vendor slot for Hydra is a question Salesforce never has to answer.

Migration notes

Migrating from Salesforce to Hydra is the most honest work of any of these comparisons, because Salesforce lock-in is the thickest. Be clear-eyed before you start.

What ports cleanly: Contacts, accounts, opportunity history, case/ticket history, knowledge articles, and basic custom fields map to Hydra's object model directly. If you've kept your Salesforce schema close to the standard objects, import is a focused weekend of data work.

What takes effort: Custom objects translate concept-by-concept rather than 1:1 — you'll map each custom object to the nearest Hydra equivalent (a custom field on an existing object, a mini-app, or a flow). Flow Builder automations translate to Hydra flows in concept but the trigger/action surface is different enough that you'll rebuild rather than migrate, using the Salesforce flow as a reference. Page layouts and permission sets don't port — Hydra's permission model is different.

What doesn't port at all: Apex code, Lightning Web Components, custom triggers, complex approval process logic, Salesforce-specific managed-package app data (data you accumulated inside an AppExchange app stays with that app), and bespoke Einstein / Agentforce tuning. If your business is running on meaningful Apex, rebuilding that logic in Hydra's chat-designed flows is a real project — in some cases the Apex represents work Hydra isn't the right home for and you're better off staying put.

Realistic timeline for a 5-seat team migrating off Service Cloud + Sales Cloud Enterprise with light customization: plan a week for data export and schema mapping, a week for rebuilding flows and automation, 1-2 weeks running both tools in parallel, then cut over. Heavy Apex/LWC customers should expect more. I'll personally help set up the migration if you're seriously evaluating — reply or book time at hydra-help.com.

Where Hydra is heading

One capability that's already shipped and a few in active development, worth flagging if you're evaluating for the next 6-12 months.

Hydra MCP server — live today. Hydra ships a native Model Context Protocol server so you can point your own Claude (or any MCP client) at your Hydra workspace and query, update, and automate against your support + CRM + flows graph directly. Salesforce also ships MCP support in production now — two tracks to be clear about: the Salesforce DX MCP Server is a developer-tooling surface (deploy code, scratch orgs, run tests, agentic IDE usage), source and Salesforce Hosted MCP Servers went GA at TrailblazerDX 2026 — these expose Salesforce data including Service Cloud cases via a standards-based MCP endpoint callable from Claude Desktop, Claude Code, and Cursor with point-and-click setup. source, source Hydra's differentiation here isn't "they don't have it" — it's shape. Salesforce Hosted MCP maps to Salesforce's per-cloud object model: Service Cloud cases, Sales Cloud opportunities, separately-scoped admin surfaces. Hydra's MCP maps to one unified schema — support threads, accounts, opportunities, lifecycle events, flows, and mini-apps all as first-class rows in the same graph, tenant-scoped via API keys with role-bounded scopes. If you want your Claude to reason across support and CRM and automation in one coherent graph without cross-cloud stitching, that's the Hydra angle.

[Status: Live as of 2026-04-23.]

Broadcasts. Filtered list email with merge tags, open/click tracking, auto-suppression, CAN-SPAM compliance. In active development.

Stripe self-serve checkout. Pending — unblocks self-serve purchase of any tier.

Personal outbound managed agent. Queued behind MCP and Broadcasts.

Frequently asked questions

Is Hydra cheaper than Salesforce Service Cloud + Sales Cloud combined?

At the Enterprise edition where our ICP typically lands, yes — by a lot. Service Cloud Enterprise ($165/user/mo) + Sales Cloud Enterprise ($175/user/mo) × 5 seats + Agentforce Flex Credits minimum ($500) comes out to roughly $2,200/month in license alone, before implementation and admin cost. source, source Hydra Growth is $149/month flat. At Starter Suite ($25/user/mo), Salesforce is genuinely competitive on price — a 5-seat Starter team is $125/month — and the trade-off is feature depth rather than cost. Price is the proof point though, not the pitch: the real reason to switch is one universal object model and one admin surface, not the line-item savings.

Can I migrate my Salesforce data to Hydra?

Contacts, accounts, opportunities, case history, knowledge articles, and basic custom fields port cleanly. Custom objects translate concept-by-concept — you'll map each one to the nearest Hydra equivalent (a custom field, a mini-app, or a flow). Flow Builder automations you'll rebuild rather than migrate, because the trigger/action surface differs. What doesn't port: Apex code, Lightning Web Components, custom triggers, complex approval process logic, data accumulated inside AppExchange managed packages, and bespoke Agentforce/Einstein tuning. A 5-seat team with light customization realistically migrates in 3-4 weeks of focused work. If you have meaningful Apex in production, that's a serious rebuild — and it may be the signal that Hydra isn't the right fit for your org.

Does Hydra have equivalents to Apex, Flows, and Lightning Web Components?

Honestly: no, not the same way. Hydra's automation model is chat-designed flows with Fix-and-Re-test, plus onboarding-seeded mini-apps and a custom-UI surface. That's a different paradigm from Salesforce's general-purpose app platform. It handles the automation and workspace-customization work most B2B SaaS teams in the 50-500 customer range actually need. It will not replicate a 5,000-line Apex codebase, a multi-level approval process with dynamic approvers, or a bespoke Lightning Web Component UI that required a Salesforce developer to build. If those are central to how your business runs, stay on Salesforce.

How does Hydra's AI compare to Agentforce?

Agentforce is an agentic AI platform priced via Flex Credits ($500 per 100k credits, ~$0.10 per standard action at a 10k-token ceiling), $2/conversation, or $125–$150/user/mo for Agentforce for Service on top of a base license. source, source It's a serious product — well-integrated with Salesforce's existing automation primitives and built for scaled action-execution. Hydra's AI does a different job: it's the configuration layer. The onboarding context brief shapes the bot, flows, mini-apps, and analytics on day one, and Fix-and-Re-test lets you edit flows by describing them in chat. If your need is "execute a lot of agent actions at scale inside an existing Salesforce implementation," Agentforce is the right tool. If your need is "build the whole workspace without hiring a Salesforce admin," that's Hydra.

How long does Hydra take to set up compared to Salesforce?

Hydra's onboarding interview synthesizes a context brief about your business and uses it to seed a working workspace — bot, flows, mini-apps, analytics — on day one. Salesforce setup at Enterprise edition is typically a weeks-to-months rollout involving a partner or admin: data migration, object modeling, page layouts, permission sets, flow configuration, Agentforce setup, training. Salesforce doesn't publish a single official TTFV figure, but third-party implementation partners commonly cite 3–6 months for mid-market Service Cloud rollouts and 12+ months for complex enterprise scope. source The structural difference is that Hydra's AI is the configuration layer, where Salesforce's AI sits on top of a traditional admin-configured setup that still has to happen first.

Does Hydra ship an MCP server? What about Salesforce?

Both ship native MCP servers today. Hydra's went live on 2026-04-23 and exposes the unified support + CRM + flows + mini-apps graph through one tenant-scoped API key with role-bounded scopes. Salesforce Hosted MCP Servers reached GA at TrailblazerDX 2026 and expose Salesforce data — including Service Cloud cases — to Claude Desktop, Claude Code, and Cursor via a standards-based MCP endpoint with point-and-click setup. source The honest distinction isn't "Hydra has one and Salesforce doesn't" — it's the shape. Salesforce Hosted MCP surfaces Salesforce's per-cloud object model (Service Cloud cases on one side, Sales Cloud opportunities on the other, with separately-scoped admin surfaces). Hydra's MCP surfaces one unified schema where support, CRM, and flows are first-class rows in the same graph. Pick the one that matches the shape of data you want your AI to reason over.

What's the biggest reason someone would stay on Salesforce instead of switching?

Three reasons, in order. First, the certified admin and consultant hiring market — if your team is planning to grow into an ops role filled by someone with CRM chops, Salesforce has a labor market Hydra does not have. Second, AppExchange depth — if your business depends on a specific vertical app (healthcare, construction, financial services, tax software), that app probably exists on AppExchange and definitely doesn't exist for Hydra today. Third, customization depth — if you're running meaningful Apex, Lightning Web Components, or complex approval processes that took a developer months to build, rebuilding that in Hydra's chat-designed flows is a real project and may not be the right move. I'd rather you stay on Salesforce and be productive than switch and regret it.

Is Hydra a real alternative for enterprise or regulated-industry use cases?

Today, no. Hydra is built for B2B SaaS at Seed–Series A with 50-500 customers — teams whose problem is weight and tool sprawl, not compliance gaps. Salesforce has FedRAMP Moderate, HIPAA BAAs, SOC 1/2 Type II, ISO 27001, HITRUST, IRAP, industry-specific compliance clouds, sandbox environments, and a procurement posture that Fortune 1000 security teams already know. source If you're selling into regulated verticals or filling out enterprise security questionnaires today, stay on Salesforce. Hydra does not carry SOC 2, HIPAA, or FedRAMP certifications today — that's an honest gap, not something I'll close inside the window most readers are evaluating in.

Verdict + CTA

If you're a B2B SaaS founder carrying Salesforce Service Cloud + Sales Cloud at Enterprise editions because a VAR or admin rolled it out, and you're feeling the weight of two product lines plus Agentforce plus an SI more than the value you're extracting — Hydra is the consolidation play for your stage. If you need AppExchange depth, an admin hiring market, Apex-level customization, or enterprise compliance out of the box — stay on Salesforce. It's the right tool for that job.

If your team's drowning in support tickets and your CRM is a separate admin surface, take Hydra for a spin: hydra-help.com. 14-day free trial, card up front, 30-day money-back. I'll personally set you up if it'd help — reply and we'll grab 15 minutes.